Terms of Service

1. Acceptance and Who We Are

These Terms of Service (the "Terms") govern your use of Hlla AI (Arabic brand: حلّه), available at https://hlla.ai and through our iOS and Android apps (together, the "Service"). The Service is operated by Mohammad Dabash for Electronic Marketing, Amman, the Hashemite Kingdom of Jordan ("we", "us", "our"). The Service provides multi-model AI chat and related features, including web search with cited sources, image generation, Deep Research reports, voice calls and dictation, file and photo attachments, Projects, Library, Memory, and Import Data.

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service. You can reach us at support@7le.ai.

2. Eligibility and Accounts

You must be at least 13 years old to use the Service. Purchasing a paid subscription requires that you are 18 or older, or that you have the consent of a parent or legal guardian.

You sign in with a one-time code sent to your email, or with Sign in with Apple or Google. You are responsible for keeping access to your account secure and for all activity that occurs under it.

3. Plans, Points Allowance, and Billing

• The Service includes a permanent Free plan with a daily points allowance.
• Paid plans — Pro ($10 per month) and Max ($30 per month) — raise the daily allowance and unlock additional models.
• Points reflect the real model cost of each reply. Allowances reset daily at 00:00 UTC.
• Paid subscriptions renew automatically each month until cancelled. Payments are processed by PayTabs, our payment service provider; your card details never touch our servers.
• Prices may change. We will give you notice before a price change takes effect, and each renewal is billed at the price published at the time of renewal.
• You can cancel at any time. Cancellation takes effect at the end of the current billing period, after which your account returns to the Free plan — your account is never locked.
• Fees are non-refundable except where a refund is required by law.

4. Acceptable Use

You agree not to:

• use the Service for any illegal, harmful, or fraudulent activity;
• create, request, or share child sexual abuse material or any sexual content involving minors;
• engage in harassment or incitement to violence or hatred;
• create malware, or attack, probe, or disrupt the Service or its infrastructure;
• bypass or attempt to bypass usage limits, points metering, or access controls;
• scrape or extract data from the Service beyond your own individual use;
• resell Service outputs as a competing AI service;
• infringe the intellectual property, privacy, or other rights of any person.

Your use of the Service must also comply with the usage policies of the upstream model providers described in Section 7.

5. Your Content and Ownership

You retain all rights to the content you submit to the Service ("inputs"). To the extent we hold any rights in the responses generated for you ("outputs"), we assign those rights to you.

You grant us a limited license to host, process, and store your content — including conversations, uploaded files, projects, memories, and imported data — solely as needed to operate and provide the Service. If Memory is enabled, the Service extracts facts from your messages to personalize replies; you can view, edit, or delete individual memories, disable Memory entirely, or use Temporary Chat, which is not saved and never touches Memory.

You are responsible for the content you submit and confirm you have the rights needed to submit it. Our brand, logo, and software remain our property; these Terms grant you no rights in them.

6. AI Output Disclaimer

The Service generates answers using artificial intelligence models. Answers can be wrong, outdated, or biased, and cited sources should be checked before you rely on them. Outputs are not professional advice — including medical, legal, or financial advice — and you are responsible for how you use them.

7. Third-Party Models and Providers

The Service is built on third-party AI models. The content needed to answer you — message text, attachments, and audio for transcription — is sent to the AI provider serving that reply: OpenAI, Anthropic, Google, DeepSeek, Groq, Moonshot AI, Alibaba Cloud, or DeepInfra, depending on the model you choose or on automatic routing. We do not send your name or email address to AI providers — only the content needed to answer.

Some models (such as DeepSeek, Kimi, and Qwen) are operated by companies whose infrastructure may be located in other jurisdictions, including China. Choosing those models sends your conversation content to those jurisdictions.

Each provider applies its own usage policies, and your use of the Service must comply with them.

8. Service Availability and Changes

Features, models, and limits may change or be discontinued as the Service evolves. We will give reasonable notice of material changes by email or in-app.

9. Termination

We may suspend or terminate your access to the Service if you breach these Terms. Cancelling a paid subscription is not termination — your account simply returns to the Free plan.

You may stop using the Service at any time. You can permanently delete your account from the app (Settings → Data controls → Delete account) — deletion is immediate and irreversible, and a deleted account's email cannot be used to register again — or by emailing support@7le.ai, in which case deletion is completed within 30 days. In both cases: your conversations, files, memories, and projects are erased, while invoices and billing records are retained where required by law.

10. Warranty Disclaimer

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted or error-free.

11. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, or for loss of profits or data. Our total liability for all claims arising out of or relating to the Service is capped at the amounts you paid us in the 12 months preceding the claim or, if you have paid nothing, at USD 30.

12. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and reasonable costs arising from your breach of these Terms or your unlawful use of the Service.

13. Governing Law and Disputes

These Terms are governed by the laws of the Hashemite Kingdom of Jordan. The courts of Amman have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.

14. Changes to These Terms

We may update these Terms from time to time. For material changes, we will give reasonable notice by email or in-app before they take effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms. The date at the top of this page shows when these Terms were last revised.

15. Severability, Entire Agreement, and Force Majeure

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force. These Terms are the entire agreement between you and us regarding the Service and supersede any prior agreements on the same subject. We are not liable for any delay or failure to perform caused by events beyond our reasonable control.

16. Contact

For questions about these Terms, contact support@7le.ai. Mohammad Dabash for Electronic Marketing, Amman, the Hashemite Kingdom of Jordan.