Refund Policy

This policy applies to paid Hlla AI subscriptions and digital features purchased on or after 25 September 2026. Hlla AI is operated by مؤسسة الحلة الجديدة لتكنولوجيا المعلومات, Amman, Jordan. Read this policy together with our Terms of Service.

1. No voluntary refunds

To the extent permitted by applicable law and the terms of the party that sold or processed your purchase, payments are final. Hlla AI does not offer voluntary refunds, credits, exchanges, or prorated refunds for a change of mind, an accidental purchase, unused subscription time or points, limited use of the Service, or a renewal that was not cancelled before it was charged.

2. Cancelling a subscription

You may cancel future renewals at any time using the subscription controls for the channel where you purchased. Cancellation normally takes effect at the end of the current paid period. You retain paid access until then, but cancellation does not itself refund an amount already charged or the unused part of that period. If a payment is refunded, paid access may end earlier. For a subscription bought through Dodo Payments, ask us to stop renewal at support@hlla.ai at least 48 hours before the renewal date so the next charge is not taken.

3. Rights and provider decisions

Nothing in this policy limits non-waivable consumer rights, including any applicable withdrawal or refund right, or rights when the Service is not supplied or is materially not as described. The payment provider or merchant of record may also issue a refund under its own terms or dispute process. Our no-voluntary-refunds rule cannot prevent a refund that the law or the relevant provider allows.

Where offered, Dodo Payments is the merchant of record for new website purchases made through its checkout (by card, Apple Pay or Google Pay), and its Buyer Terms apply to those purchases. Dodo Payments decides refund requests for those purchases under those terms; the rights described above are not affected.

4. How to request a review

• Website PayPal purchase: Email support@hlla.ai with your account email, transaction reference, purchase date, and the reason for the request. You may also use PayPal's Resolution Center where its rules permit.
• Website purchase through Dodo Payments (card, Apple Pay or Google Pay): Email support@hlla.ai — the support address shown in your Dodo Payments order email — with your account email, the order number from that email, the purchase date, and the reason for the request. Any refund of these purchases is issued by Dodo Payments to your original payment method.
• Apple App Store purchase: Apple handles its own refund decisions. Request a review at reportaproblem.apple.com. Hlla AI cannot issue an App Store refund.
• Legacy PayTabs purchase: Email support@hlla.ai with the same transaction details.

Do not send card numbers or passwords. If you are unsure who charged you, check your receipt or contact us at support@hlla.ai. The party handling an approved refund determines how and when it is returned to your payment method.