Refund Policy

This policy applies to paid Hlla AI subscriptions and digital features purchased on or after its last-updated date. Hlla AI is operated by مؤسسة الحلة الجديدة لتكنولوجيا المعلومات, Amman, Jordan. Read this policy together with our Terms of Service.

1. No voluntary refunds

To the extent permitted by applicable law and the terms of the party that sold or processed your purchase, payments are final. Hlla AI does not offer voluntary refunds, credits, exchanges, or prorated refunds for a change of mind, an accidental purchase, unused subscription time or points, limited use of the Service, or a renewal that was not cancelled before it was charged.

2. Cancelling a subscription

You may cancel future renewals at any time using the subscription controls for the channel where you purchased. Cancellation normally takes effect at the end of the current paid period. You retain paid access until then, but cancellation does not itself refund an amount already charged or the unused part of that period. If a payment is refunded, paid access may end earlier.

3. Rights and provider decisions

Nothing in this policy limits non-waivable consumer rights, including any applicable withdrawal or refund right, or rights when the Service is not supplied or is materially not as described. The payment provider or merchant of record may also issue a refund under its own terms or dispute process. Our no-voluntary-refunds rule cannot prevent a refund that the law or the relevant provider allows.

If your purchase was processed by Paddle, Paddle is the merchant of record. Its Buyer Terms and Refund Policy apply, including any statutory withdrawal right or refund Paddle grants at its discretion.

4. How to request a review

• Website PayPal purchase: Email support@hlla.ai with your account email, transaction reference, purchase date, and the reason for the request. You may also use PayPal's Resolution Center where its rules permit.
• Paddle purchase, where offered: Use the support link in your receipt or visit paddle.net.
• Apple App Store purchase: Apple handles its own refund decisions. Request a review at reportaproblem.apple.com. Hlla AI cannot issue an App Store refund.
• Legacy PayTabs purchase: Email support@hlla.ai with the same transaction details.

Do not send card numbers or passwords. If you are unsure who charged you, check your receipt or contact us at support@hlla.ai. The party handling an approved refund determines how and when it is returned to your payment method.