Help Center

Welcome to the Hlla AI Help Center. Here are answers to the questions we hear most often. If you can't find what you need, email us at support@7le.ai and we'll help.

1. Getting started

What is Hlla AI?

Hlla AI (in Arabic: حلّه) is a multi-model AI assistant, available at hlla.ai and in our iOS and Android apps. Instead of tying you to one AI model, it gives you access to models from providers such as OpenAI, Anthropic, Google, and DeepSeek. You can pick a model yourself or let Hlla AI route your request automatically.

How do I create an account?

You can sign in with:

• Email — we send you a one-time code, no password to remember.
• Sign in with Google.
• Sign in with Apple — on the website and the iOS app.

You must be at least 13 to use Hlla AI, and 18 or older (or have a guardian's consent) to buy a paid subscription.

2. Plans & billing

How do points and your allowance work?

Every plan includes an allowance of points, and each reply costs a fixed number of them, set by the model you picked and the size of what you sent — a short answer from a light model costs little, a long answer from a top-tier model costs more. The price for the same request does not change from one day to the next. The Free plan's allowance is daily and resets at 00:00 UTC; Pro and Max allowances are monthly.

What do the Free, Pro, and Max plans include?

• Free — permanent, with a daily points allowance at no cost, our lighter models, and quick web look-ups.
• Pro — $14.99 every 30 days on the website and Android: 8,000 points a month, a wider model selection, full web search, Deep Research, extended reasoning, and image editing.
• Max — $29.99 every 30 days on the website and Android: 16,000 points a month, our most capable models, and the highest Deep Research and Projects limits.

Prices may change in the future, but only with notice.

What happens when my points run out?

Nothing alarming. On the Free plan your allowance refills at the next daily reset at 00:00 UTC; on Pro and Max it refills with your monthly allowance. If you keep hitting the limit, upgrading raises it. Your account is never locked, and the Free plan never expires.

How does billing work? Is my card safe?

How you pay depends on where you subscribe, and the two work differently enough to be worth separating.

On the website and on Android, PayTabs is no longer offered for new card purchases. A payment started earlier may still need provider confirmation; a timeout or return page alone does not establish whether it was charged. Review your current plan in Settings → Subscription, and contact support@7le.ai about an unresolved payment before attempting another method. Available payment methods show their own price and renewal terms before confirmation.

On iPhone and iPad, the subscription is bought through Apple. Apple bills you directly, charges its own prices — which are higher than ours, because Apple takes a commission — and renews monthly rather than every 30 days. The price you see on the purchase screen is Apple's, shown in your App Store country's currency, and it is the amount you will be charged. Because Apple is the seller, only Apple can cancel it: open Settings → Apple Account → Subscriptions on your device, or use the "Manage subscription in Apple" button in the app. We cannot cancel it for you, and any button of ours that claimed to would be lying to you.

If you subscribed on the website, you can use that subscription on iPhone without buying it again — sign in with the same account.

How do I cancel, and can I get a refund?

You can cancel anytime. Cancellation takes effect at the end of the current billing period, and your account then simply returns to the Free plan — it is never locked. Fees already paid are non-refundable, except where the law requires otherwise.

3. Features

How does web search work?

On Pro and Max, Hlla AI searches the web and answers with cited sources, so you can see where each claim comes from. The Free plan doesn't include full web search: when you let Hlla AI pick the model and your question is clearly about something current, it runs one quick look-up instead — up to 5 a day, which you can see under Usage in Settings. On any plan we recommend opening the cited pages: search results and model summaries can be wrong or out of date.

Can I generate images?

Yes. Image generation draws points from your allowance at a fixed price per image, set by the quality your plan renders at. Images also have their own ceiling inside your allowance, so generating them cannot consume the whole plan. Editing an image you already have counts the same way.

What is Deep Research?

Deep Research produces an in-depth report on your topic instead of a quick chat reply — it's made for questions that deserve real digging. It needs a paid plan: Pro includes 3 reports a day, Max includes 12. As with any AI output, review the report and its sources before relying on it.

What is Work mode?

Work mode takes a task instead of a question. You describe what you want done, and Hlla AI plans it and works through the steps itself: searching the web and reading the pages it finds, running Deep Research when the plan calls for it, writing the deliverable, and producing real files — a Word document, a spreadsheet with working formulas, CSV or Markdown files, or an image. The work runs on our servers, so it continues after you close the app, and if push notifications are on it tells you when the task finishes, when it fails, and when it stops to ask you something. While it runs you can pause it, resume it, cancel it, or type a note to steer the next step; if the whole task fails you can retry it. You cannot attach files to a task.

Work mode needs a paid plan, and we are switching it on gradually — if you don't see the briefcase button, it isn't enabled for your account yet. A conversation's mode is chosen before its first message and doesn't change afterwards. You can start up to 10 tasks a day and keep 3 open at a time. Each task has its own points budget, shown in the task panel: it spends from your allowance step by step and stops when it reaches that budget or when the allowance runs out. Cancelling a task does not give back the points it already spent.

The files a task produces are stored privately alongside the rest of your files and appear in your Library. They follow the same retention rule as your uploads: a generated document's file is removed after about 30 days — after that it can no longer be opened, while its text stays searchable — and generated images are kept. Download anything you want to keep.

How do voice calls and dictation work?

You can talk with Hlla AI in a live voice call, or dictate messages instead of typing. Audio is processed by speech providers for transcription and speech synthesis; we don't keep the raw recordings after processing — only the resulting text remains, as part of your conversation.

What are Projects and the Library?

Projects are folders that group related conversations, with shared files and custom instructions that apply to every chat inside the project. The Library is one place to browse and revisit content from your chats.

Can I attach files and photos?

Yes, you can attach files and photos to your messages, and they are kept in private storage. For documents, the original file itself is deleted after about 30 days while the extracted text is kept so search and retrieval keep working; images are kept. Files the assistant generates for you in Work mode are stored the same way and under the same rule.

What does Memory do, and how do I turn it off?

Memory extracts facts about you from your messages so future replies are more personal. You stay in control: you can view, edit, or delete individual memories, or disable Memory entirely. And for anything you'd rather keep off the record, use Temporary Chat — it isn't saved and never touches Memory.

Can I import my chats from ChatGPT, Claude, or Gemini?

Yes. Request an official data export from ChatGPT, Claude, or Gemini, then use Import Data in Hlla AI with that export file. The file is parsed on your device, and imported chats are stored like normal conversations. Optionally, you can let Hlla AI generate memories from what you imported.

4. Privacy & data

Who can see my conversations? Do you sell my data?

To answer you, the content of your conversation (text, attachments, and audio for transcription) is sent to the AI provider serving that reply — for example OpenAI, Anthropic, Google, or DeepSeek, depending on the model. We never send your email address or account identifiers to AI providers. Along with the content needed to answer, we send what Memory holds about you — which can include the name you asked us to call you. Turn Memory off, or use a Temporary Chat, and none of it is sent. A Work mode task sends to the same providers, but it does so repeatedly and while you are away: at every step it sends the objective you wrote and the output of the earlier steps, and it runs its own web searches. Note that some models (DeepSeek, Kimi, Qwen) are operated by companies whose infrastructure may be in other jurisdictions, including China — choosing those models sends your conversation content there. We do not sell personal data, we show no third-party advertising, and we use only essential authentication and session cookies. Our Privacy Policy lists every provider we work with.

How do I delete my account?

You can delete your account yourself from the iOS or Android app: Settings → Data controls → Delete account, then type DELETE FOREVER to confirm. Deletion is immediate and permanent — it erases your conversations, files, memories, projects, your Work mode tasks and the files they produced, and the images the assistant generated for you. The email address can never be used to register again. Invoices and billing records are retained where the law requires it. If you can't reach the app, email support@7le.ai.

Can I export my data?

You can copy your conversations from the app. A full one-click takeout doesn't exist yet — if you need a copy of your data, email support@7le.ai and we'll handle it as a data access request.

5. Troubleshooting

An answer looks wrong — what should I know?

AI answers can be wrong, outdated, or biased; that is true of every AI product, including this one. Check the cited sources, and don't treat outputs as professional medical, legal, or financial advice — you are responsible for how you use them.

How do I report a bug or contact support?

In the app, open the issue-report option in settings — or just shake your phone in our iOS or Android app to bring it up. Your report reaches us with your account email so we can follow up. You can also always write to support@7le.ai. Hlla AI is operated by Mohammad Dabash for Electronic Marketing in Amman, Jordan.