Help Center

Welcome to the Hlla AI Help Center. Here are answers to the questions we hear most often. If you can't find what you need, email us at support@7le.ai and we'll help.

1. Getting started

What is Hlla AI?

Hlla AI (in Arabic: حلّه) is a multi-model AI assistant, available at hlla.ai and in our iOS and Android apps. Instead of tying you to one AI model, it gives you access to models from providers such as OpenAI, Anthropic, Google, and DeepSeek. You can pick a model yourself or let Hlla AI route your request automatically.

How do I create an account?

Three ways to sign in:

• Email — we send you a one-time code, no password to remember.
• Sign in with Apple.
• Sign in with Google.

You must be at least 13 to use Hlla AI, and 18 or older (or have a guardian's consent) to buy a paid subscription.

2. Plans & billing

How do points and the daily allowance work?

Every plan includes a daily allowance of points, and each reply costs points that reflect what the underlying model actually costs to run — a short answer from a light model costs little, a long answer from a top-tier model costs more. Your allowance resets every day at 00:00 UTC.

What do the Free, Pro, and Max plans include?

• Free — permanent, with a daily points allowance at no cost.
• Pro — $10/month, raises your daily allowance and unlocks more models.
• Max — $30/month, raises the allowance further and unlocks the widest set of models.

Prices may change in the future, but only with notice.

What happens when my points run out?

Nothing alarming. Your allowance refills at the next daily reset at 00:00 UTC, and if you keep hitting the limit, upgrading raises it. Your account is never locked, and the Free plan never expires.

How does billing work? Is my card safe?

Payments are processed by PayTabs, a dedicated payment provider — your card details never touch our servers. Subscriptions are monthly and renew automatically, and each renewal is billed at the price published at that time. If prices change, you'll be notified first.

How do I cancel, and can I get a refund?

You can cancel anytime. Cancellation takes effect at the end of the current billing period, and your account then simply returns to the Free plan — it is never locked. Fees already paid are non-refundable, except where the law requires otherwise.

3. Features

How does web search work?

Hlla AI can search the web and answer with cited sources, so you can see where each claim comes from. We still recommend opening the cited pages: search results and model summaries can be wrong or out of date.

Can I generate images?

Yes. Image generation is built in, and like every reply it draws points from your daily allowance based on the real cost of the model that produced it.

What is Deep Research?

Deep Research produces an in-depth report on your topic instead of a quick chat reply — it's made for questions that deserve real digging. As with any AI output, review the report and its sources before relying on it.

How do voice calls and dictation work?

You can talk with Hlla AI in a live voice call, or dictate messages instead of typing. Audio is processed by speech providers for transcription and speech synthesis; we don't keep the raw recordings after processing — only the resulting text remains, as part of your conversation.

What are Projects and the Library?

Projects are folders that group related conversations, with shared files and custom instructions that apply to every chat inside the project. The Library is one place to browse and revisit content from your chats.

Can I attach files and photos?

Yes, you can attach files and photos to your messages, and they are kept in private storage. For documents, the original file itself is deleted after about 30 days while the extracted text is kept so search and retrieval keep working; images are kept.

What does Memory do, and how do I turn it off?

Memory extracts facts about you from your messages so future replies are more personal. You stay in control: you can view, edit, or delete individual memories, or disable Memory entirely. And for anything you'd rather keep off the record, use Temporary Chat — it isn't saved and never touches Memory.

Can I import my chats from ChatGPT, Claude, or Gemini?

Yes. Request an official data export from ChatGPT, Claude, or Gemini, then use Import Data in Hlla AI with that export file. The file is parsed on your device, and imported chats are stored like normal conversations. Optionally, you can let Hlla AI generate memories from what you imported.

4. Privacy & data

Who can see my conversations? Do you sell my data?

To answer you, the content of your conversation (text, attachments, and audio for transcription) is sent to the AI provider serving that reply — for example OpenAI, Anthropic, Google, or DeepSeek, depending on the model. We never send your name or email to AI providers, only the content needed to answer. Note that some models (DeepSeek, Kimi, Qwen) are operated by companies whose infrastructure may be in other jurisdictions, including China — choosing those models sends your conversation content there. We do not sell personal data, we show no third-party advertising, and we use only essential authentication and session cookies. Our Privacy Policy lists every provider we work with.

How do I delete my account?

There's no in-app deletion yet. To delete your account, email support@7le.ai. Deletion is completed within 30 days and erases your conversations, files, memories, and projects; invoices and billing records are retained where the law requires it.

Can I export my data?

You can copy your conversations from the app. A full one-click takeout doesn't exist yet — if you need a copy of your data, email support@7le.ai and we'll handle it as a data access request.

5. Troubleshooting

An answer looks wrong — what should I know?

AI answers can be wrong, outdated, or biased; that is true of every AI product, including this one. Check the cited sources, and don't treat outputs as professional medical, legal, or financial advice — you are responsible for how you use them.

How do I report a bug or contact support?

In the app, open the issue-report option in settings — or just shake your phone in our iOS or Android app to bring it up. Your report reaches us with your account email so we can follow up. You can also always write to support@7le.ai. Hlla AI is operated by Mohammad Dabash for Electronic Marketing in Amman, Jordan.